Extend Default VVX Phone Dial Timeout

A co-worker asked me to recall how to do this and it took me a little while to dig it up so figured i’d put it up on the blog so it’s easy to find.

VVX phones have a default timeout where when a user dials a number, the last digit the user hits, a VVX phone will wait 3 seconds to dial that number.  It’s a total pain as we tend to find that it may take users a few seconds to find the number only to find the VVX phone has already attempted to dial.

Example:  If a user dials 301 then looks up on their computer for the rest of the digits, the VVX phone will dial just ‘301’ 3 seconds after the ‘1’ digit is dialed.

So how do we fix?  Add the below to your phone configurations

Off Hook Dialing:

dialplan.1.lyncdigitmap.timeout=”x”where x would be a value larger than 3. The standard for this is 3 seconds.

ON hook dialing:

dialplan.userDial.timeOut=”x”where x would be a value larger than 3. The standard for this is 3 seconds.

Hope this helps someone else.